Refund Policy

All SEO Tools Nova services are professional digital services customised per client. Contact us before submitting a formal refund request - most issues can be resolved directly.

1. Site Diagnose (One-Time)

1.1 Before work begins

Full refund if cancelled before work commences.

1.2 After work begins

No refund once work has started. Partial credit may be offered at our discretion if substantial work remains undelivered.

2. Monthly Retainer Services

2.1 Monthly billing

No refund once a billing period has started and work has been scheduled or begun.

2.2 First-month concerns

Contact us within 7 days of first delivery. We will work to resolve the issue. Partial credit may be issued at our discretion.

3. Qualifying Circumstances

3.1 Non-delivery

If we fail to deliver agreed services due to circumstances within our control and cannot remedy within a reasonable timeframe, we will pro-rate a refund for undelivered work.

3.2 Duplicate charges

Duplicate charges refunded in full within 5 business days.

4. Non-Qualifying

• Dissatisfaction with search rankings (outside our control)
• Delays caused by client failure to provide access
• Change of mind after work has started
• Accepted deliverables

5. How to Request

• Email hello@seotoolsnova.com, subject: "Refund Request"
• Response within 2 business days, decision within 7
• Approved refunds to original payment method within 10 business days

6. Contact